Frequently Asked Questions

Manufacturing Timescales

Please see link below for our manufacturing times by product type:

Current Manufacturing Timescales

Tracking Manufacturing progress

Upon placing your order with us, your order will be placed in a manufacturing queue. Manufacturing times can fluctuate based on how many orders in front of yours at point the order enters the queue. Estimated dispatch dates will be added to your order as your order nears the manufacturing stage. Orders will show with a status of processing until the order is completed. Customers are emailed on order completion.

Order Tracking

Delivery Information

Delivery once the blinds are manufactured is via up to 48 hour courier. We use various couriers including: DPD, DX, Linear Logistics, DHL, Express & Royal Mail. Priority delivery is available on some products, if available, this is advised during checkout.

Customers can expect to receive a notification via email once your order has been dispatched and the courier will usually text you on day of delivery with an hour slot for delivery. Delivery tracking links are provided by the courier company and will be emailed to you after dispatch.

Sorry to hear you’re having delivery problems.

Normal Delivery Procedures

After dispatch, you should be sent a tracking link to monitor delivery progress. The courier should also text you on day of delivery with a time slot for delivery (if you have provided a mobile number) and will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

If Normal Delivery Procedures Not Being Followed

If the above procedures are not being followed or the courier has not delivered your order on the specified day/time, please allow 48 hours for the courier to resolve any delays. If your order has still not been delivered or is significantly delayed, please log a support ticket below. We will get in touch with the courier and provide you with an update or resolve any issues ASAP.

Very sorry to hear your order has arrived damaged in transit or missing parts. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the damage/missing items and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the damaged items will be collected or you can dispose of them.

Please note: We reserve the right to replace rather than refund any items damaged or missing in transit. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Sorry to hear you are missing fitting instructions. Please see links below to digital versions of the instructions:

Faux Wood Venetian Blinds Fitting Instructions

Wood Venetian Blinds Fitting Instructions

Very sorry to hear your order has arrived incorrect. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the problem and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the incorrect items will be collected or you can dispose of them/ donate them to charity.

Please note: We reserve the right to replace rather than refund incorrect items. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If you have ordered the wrong sizes: Blind amendment services

Depending on the blind type and size, we may be able to adjust the incorrect blinds for you. If the blinds only need to be reduced by up to a few centimetres and the bind type/size is adjustable. Please note that this is a chargeable service. Please log a support ticket below to check if we can help you with this. You may also consider having the blinds amended locally.

If you have ordered the wrong sizes: Unable to amend

If the blinds need to be adjusted more than a few centimetres or the blind type/size you have ordered cannot be adjusted:

Unfortunately we do not accept returns for made to measure blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If the size is 1 to 1.5cm shorter than ordered (recess blinds)

When ordering blinds if you selected the inside window recess fitting option. This means the measurements you give us should be the exact size of the window recess and we make the blind slightly smaller to fit inside your window recess perfectly. This is correct and you should not make any additional deductions.

If you have mistakenly made additional deductions, you may need to fix the brackets to the top of the recess rather than the sides to close the gap between the brackets. Alternatively you can fix packers between the brackets and the side walls to close the gap.

If you have ordered the wrong sizes.

We can sometimes help if the blinds are too big as we can reduce the size. Unfortunately when the blinds are too small, this is not possible and the blinds cannot be amended.

Unfortunately we do not accept returns for made to measure blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Sorry to hear you are having trouble the the valance fitting.

If the valance is too big

We supply the valance slightly longer than the blinds so customers can cover the brackets however they choose to fit them. If the valance is too long for your liking, it can be very easily trimmed with a junior hacksaw or equivalent fine tooth saw. Please see instructions below for further details:

Wood Venetian Blinds Fitting Instructions

The valance end returns are not mitred so I cannot fit them

If you have ordered the blinds with the inside window recess fitting option selected. This is correct and means only the front part of the valance should be fitted (wall to wall). We do not mitre the valance as the end returns should not be fitted. The end returns will be in the box as they are pre-made but they can be discarded.

If the valance is too small or any other queries regarding the valance

If the valance is too small or you have a different problem with the valance, please log a support ticket below. Please describe the problem and upload a picture or short video of the issue to help us rectify the issue as quickly as possible.

Very sorry to hear that you are having issues with the tilt function.

Most tilting issues can be easily resolved and can be caused by movement in transit, please check out the troubleshooting document below.

Tilt Troubleshooting Guide

If your issue is still not resolved, please log a support ticket below. Please also upload a picture looking down into the head rail and a short video of the issue. This will help us deal with you issue as quickly as possible.

Sorry to hear you are having issues raising or lowering the blinds. Sometimes cords can become misplaced in transit.

Here are some simple things you can check:

• Please double check that the brackets are not fouling any of the centre cords.
• Please check that there are no loose cords around the cord condenser on the right hand side of the blind. The cords coming out of the head rail on the right hand side of the blind should all be inserted into the cord condenser and tied off, if it has come loose.
• Please check that the centre cords are all attached to the bottom bar.
• Have a look down into the head rail and check if you can see anything obstructing the cords

If you are still having trouble, please log a support ticket below and upload a short video of the issue to help us deal with the issue as quickly as possible.

Manufacturing Timescales

Please see link below for our manufacturing times by product type:

Current Manufacturing Timescales

Tracking Manufacturing progress

Upon placing your order with us, your order will be placed in a manufacturing queue. Manufacturing times can fluctuate based on how many orders in front of yours at point the order enters the queue. Estimated dispatch dates will be added to your order as your order nears the manufacturing stage. Orders will show with a status of processing until the order is completed. Customers are emailed on order completion.

Order Tracking

Delivery Information

Delivery once the blinds are manufactured is via up to 48 hour courier. We use various couriers including: DPD, DX, Linear Logistics, DHL, Express & Royal Mail. Priority delivery is available on some products, if available, this is advised during checkout.

Customers can expect to receive a notification via email once your order has been dispatched and the courier will usually text you on day of delivery with an hour slot for delivery. Delivery tracking links are provided by the courier company and will be emailed to you after dispatch.

Sorry to hear you’re having delivery problems.

Normal Delivery Procedures

After dispatch, you should be sent a tracking link to monitor delivery progress. The courier should also text you on day of delivery with a time slot for delivery (if you have provided a mobile number) and will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

If Normal Delivery Procedures Not Being Followed

If the above procedures are not being followed or the courier has not delivered your order on the specified day/time, please allow 48 hours for the courier to resolve any delays. If your order has still not been delivered or is significantly delayed, please log a support ticket below. We will get in touch with the courier and provide you with an update or resolve any issues ASAP.

Very sorry to hear your order has arrived damaged in transit or missing parts. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the damage/missing items and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the damaged items will be collected or you can dispose of them.

Please note: We reserve the right to replace rather than refund any items damaged or missing in transit. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Sorry to hear you are missing fitting instructions. Please see links below to a digital version of the instructions:

Roller Blind Fitting Instructions

Very sorry to hear your order has arrived incorrect. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the problem and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the incorrect items will be collected or you can dispose of them/ donate them to charity.

Please note: We reserve the right to replace rather than refund incorrect items. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If you have ordered the wrong sizes

Unfortunately we do not accept returns for made to measure roller blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If the size is 1 to 1.5cm shorter than ordered (recess blinds)

When ordering blinds if you selected the inside window recess fitting option. This means the measurements you give us should be the exact size of the window recess and we make the blind slightly smaller to fit inside your window recess perfectly. This is correct and you should not make any additional deductions.

If you have ordered the wrong sizes.

Unfortunately we do not accept returns for made to measure blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

This usually means that the programming has not been saved to the blind. You have to set the upper and lower opening limits, then hold the button on the back of the remote until it jogs to confirm the programming has been saved. If this step is not completed, the motor pairing mode times out and you have to start again.

Please see attached instructions for more details.

Motorised Roller Blind Instructions

Sorry to hear you’re having trouble. Most problems can be resolved by performing a factory reset and then re-pairing and re-programming the remote step by step in the attached document.

Please see attached instructions for more details.

Motorised Roller Blind Instructions

If you are still having trouble, please log a support ticket below and upload a short video of the issue so we can resolve the issue as quickly as possible for you.

Manufacturing Timescales

Please see link below for our manufacturing times by product type:

Current Manufacturing Timescales

Tracking Manufacturing progress

Upon placing your order with us, your order will be placed in a manufacturing queue. Manufacturing times can fluctuate based on how many orders in front of yours at point the order enters the queue. Estimated dispatch dates will be added to your order as your order nears the manufacturing stage. Orders will show with a status of processing until the order is completed. Customers are emailed on order completion.

Order Tracking

Delivery Information

Delivery once the blinds are manufactured is via up to 48 hour courier. We use various couriers including: DPD, DX, Linear Logistics, DHL, Express & Royal Mail. Priority delivery is available on some products, if available, this is advised during checkout.

Customers can expect to receive a notification via email once your order has been dispatched and the courier will usually text you on day of delivery with an hour slot for delivery. Delivery tracking links are provided by the courier company and will be emailed to you after dispatch.

Sorry to hear you’re having delivery problems.

Normal Delivery Procedures

After dispatch, you should be sent a tracking link to monitor delivery progress. The courier should also text you on day of delivery with a time slot for delivery (if you have provided a mobile number) and will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

If Normal Delivery Procedures Not Being Followed

If the above procedures are not being followed or the courier has not delivered your order on the specified day/time, please allow 48 hours for the courier to resolve any delays. If your order has still not been delivered or is significantly delayed, please log a support ticket below. We will get in touch with the courier and provide you with an update or resolve any issues ASAP.

Very sorry to hear your order has arrived damaged in transit or missing parts. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the damage/missing items and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the damaged items will be collected or you can dispose of them.

Please note: We reserve the right to replace rather than refund any items damaged or missing in transit. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Sorry to hear you are missing fitting instructions. Please see links below to a digital version of the instructions:

Roman Blind Fitting Instructions

Very sorry to hear your order has arrived incorrect. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the problem and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the incorrect items will be collected or you can dispose of them/ donate them to charity.

Please note: We reserve the right to replace rather than refund incorrect items. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If you have ordered the wrong sizes

Unfortunately we do not accept returns for made to measure roller blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If the size is 1 to 1.5cm shorter than ordered (recess blinds)

When ordering blinds if you selected the inside window recess fitting option. This means the measurements you give us should be the exact size of the window recess and we make the blind slightly smaller to fit inside your window recess perfectly. This is correct and you should not make any additional deductions.

If you have ordered the wrong sizes.

Unfortunately we do not accept returns for made to measure blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

This usually means that one of the clips has become detached at the back of the blind.

Lower the blind fully then look behind the blind. You’ll see some cords running down the back of the blinds with clear plastic hooks attached. Find the clip or clips that are loose and reattach it/them. The blind should operate normally after that.

Manufacturing Timescales

Please see link below for our manufacturing times by product type:

Current Manufacturing Timescales

Tracking Manufacturing progress

Upon placing your order with us, your order will be placed in a manufacturing queue. Manufacturing times can fluctuate based on how many orders in front of yours at point the order enters the queue. Estimated dispatch dates will be added to your order as your order nears the manufacturing stage. Orders will show with a status of processing until the order is completed. Customers are emailed on order completion.

Order Tracking

Delivery Information

Delivery once the blinds are manufactured is via up to 48 hour courier. We use various couriers including: DPD, DX, Linear Logistics, DHL, Express & Royal Mail. Priority delivery is available on some products, if available, this is advised during checkout.

Customers can expect to receive a notification via email once your order has been dispatched and the courier will usually text you on day of delivery with an hour slot for delivery. Delivery tracking links are provided by the courier company and will be emailed to you after dispatch.

Sorry to hear you’re having delivery problems.

Normal Delivery Procedures

After dispatch, you should be sent a tracking link to monitor delivery progress. The courier should also text you on day of delivery with a time slot for delivery (if you have provided a mobile number) and will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

If Normal Delivery Procedures Not Being Followed

If the above procedures are not being followed or the courier has not delivered your order on the specified day/time, please allow 48 hours for the courier to resolve any delays. If your order has still not been delivered or is significantly delayed, please log a support ticket below. We will get in touch with the courier and provide you with an update or resolve any issues ASAP.

Very sorry to hear your order has arrived damaged in transit or missing parts. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the damage/missing items and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the damaged items will be collected or you can dispose of them.

Please note: We reserve the right to replace rather than refund any items damaged or missing in transit. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Sorry to hear you are missing fitting instructions. Please see links below to a digital version of the instructions:

Velux, FAKRO, Keylite, Rooflite, Dakstra, Dakea, Duratech & Axis90 Fitting Instructions

Roto, OKPOL & Luctis Fitting Instructions

Motorised Skylight Blind Fitting Instructions

Very sorry to hear your order has arrived incorrect. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the problem and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the incorrect items will be collected or you can dispose of them/ donate them to charity.

Please note: We reserve the right to replace rather than refund incorrect items. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to the window showing how the blind does not fit. Please also send a picture of the size code label on the window and the size code label on the box. We will assess the issue and replace any incorrect items or advise accordingly.

If you have ordered the wrong sizes

As long as the blinds are unopened/unused and in perfect condition, you can return skylight blinds. Please log a support ticket below to obtain a return reference number. Please do not try to return anything without a return reference, it will be returned to sender. Please refer to our ordering terms & conditions for more info:

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

If you still need the correct size blinds, you would need to place a new separate order.

Very sorry to hear that your blinds are not operating correctly. Please see the troubleshooting document link below to see if this resolves your issue. If you are still having issues, please log a support ticket below and describe the issue. Please also upload a picture or short video of the issue to help us resolve the issue for you as quickly as possible.

Skylight Troubleshooting document

Very sorry to hear that your blinds are not operating correctly. Please ensure you are fitting the blind correctly, please see fitting video link below:

Skylight Blind Fitting Video

Please also see the below list of simple checks you can do to resolve common issues:

• Ensure the handle is central to the fabric, you can slide the handle to make it central.
• With the side rails removed, pull the fabric out to its maximum length and allow it to retract twice. This will ensure the fabric is running central on the roll.
• Check that there is nothing obstructing the fabric in the side rails.
• Ensure the screws are not installed too tight, they should just be hand tight.

If you are still having issues, please log a support ticket below and describe the issue.  Please also upload a picture or short video of the issue to help us resolve the issue for you as quickly as possible.

Very sorry to hear that your blinds are not operating correctly. Please see the troubleshooting document link below to see if this resolves your issue:

Solar Skylight Troubleshooting Document

If you are still having trouble, please log a support ticket below. Please ensure you upload pictures or a short video of the issue to help us resolve your problem as quickly as possible.

Manufacturing Timescales

Please see link below for our manufacturing times by product type:

Current Manufacturing Timescales

Tracking Manufacturing progress

Upon placing your order with us, your order will be placed in a manufacturing queue. Manufacturing times can fluctuate based on how many orders in front of yours at point the order enters the queue. Estimated dispatch dates will be added to your order as your order nears the manufacturing stage. Orders will show with a status of processing until the order is completed. Customers are emailed on order completion.

Order Tracking

Delivery Information

Delivery once the blinds are manufactured is via up to 48 hour courier. We use various couriers including: DPD, DX, Linear Logistics, DHL, Express & Royal Mail. Priority delivery is available on some products, if available, this is advised during checkout.

Customers can expect to receive a notification via email once your order has been dispatched and the courier will usually text you on day of delivery with an hour slot for delivery. Delivery tracking links are provided by the courier company and will be emailed to you after dispatch.

Sorry to hear you’re having delivery problems.

Normal Delivery Procedures

After dispatch, you should be sent a tracking link to monitor delivery progress. The courier should also text you on day of delivery with a time slot for delivery (if you have provided a mobile number) and will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

If Normal Delivery Procedures Not Being Followed

If the above procedures are not being followed or the courier has not delivered your order on the specified day/time, please allow 48 hours for the courier to resolve any delays. If your order has still not been delivered or is significantly delayed, please log a support ticket below. We will get in touch with the courier and provide you with an update or resolve any issues ASAP.

Very sorry to hear your order has arrived damaged in transit or missing parts. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the damage/missing items and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the damaged items will be collected or you can dispose of them.

Please note: We reserve the right to replace rather than refund any items damaged or missing in transit. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Sorry to hear you are missing fitting instructions. Please see links below to a digital version of the instructions:

Vertical Blind Fitting Instructions

Very sorry to hear your order has arrived incorrect. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the problem and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the incorrect items will be collected or you can dispose of them/ donate them to charity.

Please note: We reserve the right to replace rather than refund incorrect items. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If you have ordered the wrong sizes

Unfortunately we do not accept returns for made to measure roller blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If the size is 1 to 1.5cm shorter than ordered (recess blinds)

When ordering blinds if you selected the inside window recess fitting option. This means the measurements you give us should be the exact size of the window recess and we make the blind slightly smaller to fit inside your window recess perfectly. This is correct and you should not make any additional deductions.

If you have ordered the wrong sizes.

Unfortunately we do not accept returns for made to measure blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Very sorry to hear that your blinds are not tilting correctly. 

This can sometimes be a simple fitting issue. Please remove all slats from the hangers on the head rail and use the cord control to rotate the hangers so that they are sideways, in the fully open position. Now refit the slats and the blind should operate normally.

If no joy with the above, please take the blind down and look into the head rail. There is a metal rod running down the centre of the head rail. Please check that this rod is fully pushed through the tilt controls as it can sometimes become dislodged during transit with the courier.

If you are still having trouble, please log a support ticket below. Please ensure you upload pictures or a short video of the issue to help us resolve your problem as quickly as possible.

Please see the troubleshooting document link below:

Vertical Blinds Traveller alignment troubleshooting

If you are still having trouble, please log a support ticket below. Please ensure you upload pictures or a short video of the issue to help us resolve your problem as quickly as possible.

Manufacturing Timescales

Please see link below for our manufacturing times by product type:

Current Manufacturing Timescales

Tracking Manufacturing progress

Upon placing your order with us, your order will be placed in a manufacturing queue. Manufacturing times can fluctuate based on how many orders in front of yours at point the order enters the queue. Estimated dispatch dates will be added to your order as your order nears the manufacturing stage. Orders will show with a status of processing until the order is completed. Customers are emailed on order completion.

Order Tracking

Delivery Information

Delivery once the blinds are manufactured is via up to 48 hour courier. We use various couriers including: DPD, DX, Linear Logistics, DHL, Express & Royal Mail. Priority delivery is available on some products, if available, this is advised during checkout.

Customers can expect to receive a notification via email once your order has been dispatched and the courier will usually text you on day of delivery with an hour slot for delivery. Delivery tracking links are provided by the courier company and will be emailed to you after dispatch.

Sorry to hear you’re having delivery problems.

Normal Delivery Procedures

After dispatch, you should be sent a tracking link to monitor delivery progress. The courier should also text you on day of delivery with a time slot for delivery (if you have provided a mobile number) and will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

If Normal Delivery Procedures Not Being Followed

If the above procedures are not being followed or the courier has not delivered your order on the specified day/time, please allow 48 hours for the courier to resolve any delays. If your order has still not been delivered or is significantly delayed, please log a support ticket below. We will get in touch with the courier and provide you with an update or resolve any issues ASAP.

Very sorry to hear your order has arrived damaged in transit or missing parts. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the damage/missing items and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the damaged items will be collected or you can dispose of them.

Please note: We reserve the right to replace rather than refund any items damaged or missing in transit. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Sorry to hear you are missing fitting instructions. Please see links below to a digital version of the instructions:

Vertical Blind Fitting Instructions

Very sorry to hear your order has arrived incorrect. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the problem and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the incorrect items will be collected or you can dispose of them/ donate them to charity.

Please note: We reserve the right to replace rather than refund incorrect items. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If you have ordered the wrong sizes

Unfortunately we do not accept returns for made to measure roller blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If the size is 1 to 1.5cm shorter than ordered (recess blinds)

When ordering blinds if you selected the inside window recess fitting option. This means the measurements you give us should be the exact size of the window recess and we make the blind slightly smaller to fit inside your window recess perfectly. This is correct and you should not make any additional deductions.

If you have ordered the wrong sizes.

Unfortunately we do not accept returns for made to measure blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Manufacturing Timescales

Please see link below for our manufacturing times by product type:

Current Manufacturing Timescales

Tracking Manufacturing progress

Upon placing your order with us, your order will be placed in a manufacturing queue. Manufacturing times can fluctuate based on how many orders in front of yours at point the order enters the queue. Estimated dispatch dates will be added to your order as your order nears the manufacturing stage. Orders will show with a status of processing until the order is completed. Customers are emailed on order completion.

Order Tracking

Delivery Information

Delivery once the blinds are manufactured is via up to 48 hour courier. We use various couriers including: DPD, DX, Linear Logistics, DHL, Express & Royal Mail. Priority delivery is available on some products, if available, this is advised during checkout.

Customers can expect to receive a notification via email once your order has been dispatched and the courier will usually text you on day of delivery with an hour slot for delivery. Delivery tracking links are provided by the courier company and will be emailed to you after dispatch.

Sorry to hear you’re having delivery problems.

Normal Delivery Procedures

After dispatch, you should be sent a tracking link to monitor delivery progress. The courier should also text you on day of delivery with a time slot for delivery (if you have provided a mobile number) and will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

If Normal Delivery Procedures Not Being Followed

If the above procedures are not being followed or the courier has not delivered your order on the specified day/time, please allow 48 hours for the courier to resolve any delays. If your order has still not been delivered or is significantly delayed, please log a support ticket below. We will get in touch with the courier and provide you with an update or resolve any issues ASAP.

Very sorry to hear your order has arrived damaged in transit or missing parts. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the damage/missing items and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the damaged items will be collected or you can dispose of them.

Please note: We reserve the right to replace rather than refund any items damaged or missing in transit. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Sorry to hear you are missing fitting instructions. Please see links below to a digital version of the instructions:

Vertical Blind Fitting Instructions

Very sorry to hear your order has arrived incorrect. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the problem and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the incorrect items will be collected or you can dispose of them/ donate them to charity.

Please note: We reserve the right to replace rather than refund incorrect items. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If you have ordered the wrong sizes

Unfortunately we do not accept returns for made to measure roller blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Very sorry to hear that your blinds do not fit. Please check out the different scenarios below.

If the size is not as ordered

If you believe the size is not as ordered please log a support ticket below and upload a photo or short video of the blind next to a tape measure showing the incorrect measurement so we can help you further. Please ensure that both ends of the tape measure are in the picture/video. We will assess the issue and replace any incorrect items accordingly.

If the size is 1 to 1.5cm shorter than ordered (recess blinds)

When ordering blinds if you selected the inside window recess fitting option. This means the measurements you give us should be the exact size of the window recess and we make the blind slightly smaller to fit inside your window recess perfectly. This is correct and you should not make any additional deductions.

If you have ordered the wrong sizes.

Unfortunately we do not accept returns for made to measure blinds as these are personalised goods that cannot be resold. You would need to reorder with the correct measurements.

For more information. please refer to our ordering terms and conditions for more info:
https://cheapestblinds.com/terms-and-conditions/

Here are some independent guides regarding the purchase of personalised goods and returns for reference:

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

Manufacturing Timescales

Please see link below for our manufacturing times by product type:

Current Manufacturing Timescales

Tracking Manufacturing progress

Upon placing your order with us, your order will be placed in a manufacturing queue. Manufacturing times can fluctuate based on how many orders in front of yours at point the order enters the queue. Estimated dispatch dates will be added to your order as your order nears the manufacturing stage. Orders will show with a status of processing until the order is completed. Customers are emailed on order completion.

Order Tracking

Delivery Information

Delivery once the blinds are manufactured is via up to 48 hour courier. We use various couriers including: DPD, DX, Linear Logistics, DHL, Express & Royal Mail. Priority delivery is available on some products, if available, this is advised during checkout.

Customers can expect to receive a notification via email once your order has been dispatched and the courier will usually text you on day of delivery with an hour slot for delivery. Delivery tracking links are provided by the courier company and will be emailed to you after dispatch.

Sorry to hear you’re having delivery problems.

Normal Delivery Procedures

After dispatch, you should be sent a tracking link to monitor delivery progress. The courier should also text you on day of delivery with a time slot for delivery (if you have provided a mobile number) and will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

If Normal Delivery Procedures Not Being Followed

If the above procedures are not being followed or the courier has not delivered your order on the specified day/time, please allow 48 hours for the courier to resolve any delays. If your order has still not been delivered or is significantly delayed, please log a support ticket below. We will get in touch with the courier and provide you with an update or resolve any issues ASAP.

Very sorry to hear your order has arrived damaged in transit or missing parts. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the damage/missing items and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the damaged items will be collected or you can dispose of them.

Please note: We reserve the right to replace rather than refund any items damaged or missing in transit. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions

Very sorry to hear your order has arrived incorrect. We totally understand that this is a really frustrating situation to be in and we will do everything we can to get this resolved for you as quickly as possible.

Please log a support ticket below. Please try to be a descriptive as possible regarding the problem and upload pictures or a short video of the issues.

Once received, we will assess the problems and arrange urgent replacement items accordingly. Replacement items are pushed to the front of the manufacturing queue and usually manufactured within just a few days. We will advise you whether the incorrect items will be collected or you can dispose of them/ donate them to charity.

Please note: We reserve the right to replace rather than refund incorrect items. For more information, please refer to our ordering terms and conditions here:

Ordering Terms & Conditions