Delivery Information

UK Mainland

  • Delivery is charged per order.
  • Delivery is free where total number of products ordered is 3 or more
  • Next day delivery is available at a charge of £15 (subject to availability)
  • Normal delivery is made via 48 hour courier (usually TNT, DPD or Tuffnells) – See delivery times below.
  • Deliveries outside of the UK/ ROI and Channel Islands will be charged carriage on a per order basis depending on weight and location.

Delivery Times
See Current Manufacturing Time Scales

Delivery Procedures

UK Mainland, Isle of Man & Channel Islands

The courier will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the manufacturer.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

Northern Ireland

The courier will attempt to deliver your goods. If there is no answer on the first attempted delivery a card will be left. The courier will attempt to deliver the following day. If there is no answer on the second day the goods will be returned to the nearest depot, the sender will be contacted to arrange a suitable alternative delivery time.

If there is no answer at the delivery address the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

Delivery Conditions

• It is the responsibility of the customer to inspect all goods at the time of delivery.
• Cheapest Blinds UK must be notified within seven days from receipt of goods of any shortage or damage.
• Any evidence of damage at point of delivery must be signed for as damaged on point of delivery.
• Refusal of delivery for any reason must be notified to Cheapest Blinds UK
• If after following the delivery procedures, as set out above, delivery or collection has not been possible and the order is returned to the manufacturer. The customer will be responsible for any re-delivery costs.
• All delivery times quoted are approximate and may vary. Where unforeseen delays occur we will endeavour to rectify the situation as quickly as possible but we accept no liability in this regard.
• If your order goes missing or is damaged in transit, we will replace your order free of charge and as quickly as possible.

 

Frequently Asked Questions

Can you deliver outside of the UK?
Yes, we currently deliver anywhere in Europe. Simply select your required country at checkout.

When will I receive my order?
Most orders are delivered within 7 to 14 working days, occasionally this may take longer dependent on the manufacturer workload, delivery of raw materials and any unforeseen circumstances.

Can I track my order?
You can track your order by clicking the track my order option under the my account section of the website. We will also send you an e-mail when your order has been dispatched, delivery to your specified address will be approx 24/48 hours after that email.

Do I get notified of dispatch?
Yes, We will also send you an e-mail when your order has been dispatched, delivery to your specified address will be approx 24/48 hours after that email.

Can you deliver to a different address?
Yes, we can deliver wherever you want. Simply fill in the appropriate alternative delivery address at checkout.

I missed the delivery, what now?

If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the manufacturer.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

My goods are damaged or there are parts missing, what now?
Cheapest Blinds UK must be notified within seven days from receipt of goods of any shortage or damage. We contact you to arrange for free replacement or repairs.

Ordering, Returns & Warranty Terms

Returns Procedure

  • Goods cannot be returned without prior notification to Cheapest Blinds UK.
  • Returned goods must be suitably packed to prevent loss or damage in transit, and should also include the original documentation.
  • Cheapest Blinds UK cannot accept liability in delay or failure to action if relevant information is not provided.
  • Products cannot be returned if you provide incorrect measurements for your order. You are advised to read/watch the measuring guides/videos before ordering and if necessary, speak to us for further advice.
  • If you give incorrect measurements for an order we can offer to collect the blinds to be repaired or replaced to help resolve the issue. This is a chargeable service, please get in touch if you require this service.
  • By placing an order for Made to Measure products on our site, you confirm that the specifications/measurements for your order are correct and that you understand these are non-refundable once purchased.
  • Order measurements cannot be changed after 24 hours of placing the order.
  • Orders cannot be cancelled once production has started, normally within 24 hours.
  • All our products are made to measure and are classed and personalised/customised goods. These are not subject to distance selling regulations and cannot be returned if you change your mind.
  • We realise mistakes will happen sometimes, if we are at fault we will always replace faulty or incorrect orders at our expense and as quickly as possible.
  • Cheapest Blinds UK reserve the right to determine whether a faulty product is to be repaired, replaced or returned for refund.
  • Once your blinds leave the factory, we rely on the couriers to do a good job delivering your blinds. However, mistakes and delays do sometimes happen which are beyond our control, we therefore accept no liability in the regard. Orders cannot be returned or cancelled due to delivery delays.
  • If your order is lost or damaged in transit we will always remake and redeliver your order free of charge and as quickly as possible.

Refunds

  • Made to measure products cannot be returned for refund unless the product is faulty or is significantly not as described.
  • When Cheapest Blinds UK receive your returned goods, we will inspect it and notify you that we have received your returned goods.
  • If your return is approved, we will refund you via your original method of payment.
  • Depending on the blind type, blinds which are approved to be returned for refund may be subject to a factory restocking fee of £6 per blind. This is the fee the factory charge to dismantle returned blinds and salvage the parts.
  • You will be notified when the refund has been processed.
  • You should check with your bank/card issuer/paypal as per their standard processing times after the refund has been processed at our end. We have no control or responsibility for these processing times.
  • Orders cannot be cancelled once production has started, normally within 24 hours.
  • Cheapest Blinds UK Ltd reserves the right to cancel and refund your order at any time before goods are delivered.

Warranty Information

All Cheapest Blinds UK products have a 3 year guarantee from the date of delivery based on the following criteria:

1. The product has not been altered/adjusted in any way
2. The product has not been affected through installation by any third party
3. The product order does not sit outside Cheapest Blinds UK recommended specifications

Subject to the above, the warranty covers the following aspects:

1. The product arrives in line with the customer’s specific order
2. The product operates in accordance with defined functionality before and after installation
3. The components operate in line with technical specifications
4. All aspects of the product meet the relevant quality standards
5. The product properties do not change outside of normal reasonable limits post installation
It is at Cheapest Blinds UK discretion to either repair or replace any defective material or components. Any remake or repair will be subject to stock conditions and alternatives may be used if and where necessary. All blinds to be repaired must be returned to Cheapest Blinds UK do not fix blinds and/or machinery outside Cheapest Blinds UK premises.

This warranty does not affect the consumers’ statutory rights under UK law.