Order Cancellations & Amendments Prior To Delivery

Orders can be cancelled or amended within 24 hours of placing your order. To request a cancellation or amendment of your order, please log a support ticket here: Contact Cheapest Blinds & Interiors


Defective Products

At Cheapest Blinds & Interiors Ltd, we strive to provide high-quality personalised goods tailored to your specifications. However, we understand that occasionally, defects may occur despite our best efforts. We are committed to resolving any issues promptly and ensuring your satisfaction with our products. Please review our defective product policy below:

1. Definition of Defective Product:

A defective product is one that does not meet the quality standards or specifications outlined in your order.

2. Reporting Defective Products:

If you receive a product you believe to be defective, please log a support ticket here: Contact Cheapest Blinds & Interiors within 60 days of receiving your order.
Provide detailed information about the defect and include clear photographs if possible.

3. Evaluation of Defective Products:

Upon receiving your report, our team will evaluate the defect to determine if it falls within our defective product policy.
We may request additional information or photographs to assess the issue accurately.

4. Resolution Options:

If the product is deemed defective, we will offer one of the following resolutions:
Repair: We will collect, repair the defective item and send it back to you at no additional cost.
Replacement: We will send you a replacement product that meets the original specifications.
Refund: If repair or replacement is not feasible, we will issue a full refund for the defective item.

5. Return Procedure:

In some cases, we may request that you return the defective product to us for evaluation or repair.
We will provide detailed instructions on how to return the item, including any shipping labels or packaging requirements. Return postage costs for defective products will be covered by Cheapest Blinds & Interiors Ltd.

6. Exclusions:

This policy does not cover defects resulting from misuse, improper care, or normal wear and tear.
We reserve the right to refuse returns or refunds for products that do not meet our defective product policy criteria.

7. Customer Responsibilities:

Customers are responsible for providing accurate information and inspecting products upon receipt.
Failure to report defects within the specified timeframe may result in denial of a claim under this policy.

8. Contact Information:

For assistance with defective products or to initiate a claim, please log a support ticket here: Contact Cheapest Blinds & Interiors

9. Policy Updates:

We reserve the right to update or modify this defective product policy at any time without prior notice. Any changes will be reflected on our website.
By purchasing from Cheapest Blinds & Interiors Ltd, you agree to abide by the terms outlined in this defective product policy.


Customer Remorse Policy

At Cheapest Blinds & Interiors Ltd, we understand that sometimes a purchase may not meet your expectations or you may simply change your mind. We want you to be completely satisfied with your experience, which is why we offer a customer remorse policy to address such situations. Please review our policy below:

1. Eligibility:

  • Non-customised products such as ready made blinds, curtain poles and skylight blinds purchased directly from Cheapest Blinds & Interiors Ltd are eligible for returns.
  • Made to Measure customised products are not eligible for returns. By placing an order for Made to Measure products on our site, you confirm that the specifications/measurements for your order are correct and that you understand these are non-returnable and non-refundable once purchased. Made to measure blinds are classed and personalised/customised goods. These are not subject to distance selling regulations and cannot be returned if you change your mind.
  • If you provide incorrect measurements for an order by mistake, we may be able to collect the blinds to be altered. This is a chargeable service, please log a support ticket here: Contact Cheapest Blinds & Interiors if you require this service.

2. Return Window:

  • You may return eligible products for a refund or exchange within 60 days of receiving your order.

3. Conditions for Return:

  • Products must be in their original condition, unused, and in the original packaging.
  • Customised or personalised items are not eligible for return under this policy unless they are defective (see our defective product policy for details).
  • Any promotional items or free gifts received with the purchase must also be returned.

4. Return Process:

  • To initiate a return, please log a support ticket here: Contact Cheapest Blinds & Interiors
  • Provide your order number and details of the item(s) you wish to return.
  • Our team will provide you with return instructions, including any necessary shipping labels.
  • Goods cannot be returned without prior notification.

5. Refund or Exchange:

  • Upon receiving the returned item(s), we will inspect them to ensure they meet the conditions outlined in this policy.
  • If the return is approved, you may choose between a refund to the original payment method or an exchange for another product of equal value.
  • Refunds will be processed within 7 days of receiving the returned item(s).
  • Cheapest Blinds & Interiors Ltd cannot accept liability in delay or failure to action if relevant information is not provided.
  • We do not refund the original postage costs for products eligible for return.
  • We charge a restocking fee on Skylight blinds of £6.95 for manually operated blinds and £15 for motorised blinds. All other products that are eligible for return do not have a restocking fee.

6. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product (see our defective product policy for details).

7. Exclusions:

  • Certain items may not be eligible for return under this policy, such as final sale items or clearance merchandise. Please refer to the product description or contact customer services for clarification.

8. Policy Updates:

  • We reserve the right to update or modify this customer remorse policy at any time without prior notice. Any changes will be reflected on our website.


Warranty Information

All our products have a 3 year guarantee from the date of delivery based on the following criteria:

1. The product has not been altered/adjusted in any way.
2. The product has not been affected through installation by any third party.
3. The product order does not sit outside recommended specifications.

Subject to the above, the warranty covers the following aspects:

1. The product arrives in line with the customer’s order specifications.
2. The product operates in accordance with defined functionality before and after installation.
3. The components operate in line with technical specifications.
4. All aspects of the product(s) meet the relevant quality standards.
5. The product properties do not change outside of normal reasonable limits post installation.

It is at our discretion to either repair or replace any defective material or components. Any remake or repair will be subject to stock conditions and alternatives may be used if and where necessary.

This warranty does not affect the consumers’ statutory rights under UK law.