Pole is 1M when stored but extends to 2M when operated. DUAL PURPOSE For Use With ALL VELUX® Windows & Blinds. No need for blind adapters, or a separate pole This pole has a unique dual purpose head for opening both windows and blinds. This offers a considerable overall saving, as an adapter is required for each blind when using Branded VELUX Roof Window poles.
DESIGNED FOR LONG TERM HEAVY USAGE
NO ASSEMBLY REQUIRED
TELESCOPIC – 1M WHEN STORED EXTENDS TO 2M
Blind Measuring Instructions
Measuring your windows is not a difficult task. Follow the instructions to ensure a good fit for your blinds. Please measure in cm. Before you start to measure you must first decide whether you would like your blind to hang inside or outside the window recess.
Inside Window Recess
How to Measure:
Measure the width in 3 different positions inside the window recess from wall to wall. Measure at the top, the middle and the bottom. The most important measurement to write down is the Smallest one.
Measure the Drop (height) in 3 different positions inside the recess from the top of the recess to the window sill. The most important measurement to write down is the Largest one.
Now key these values in the measurements section when ordering your blinds
Outside Window Recess
How to Measure
Measure the width of your window then add at least 7.5cm to allow for overlap.
Measure the drop (height) of your window and add at least 7.5cm to allow for overlap.
Remember to enter your sizes as Exact size when ordering for outside recess this will mean the blind will be made to your precise measurements.
Measuring an Angled Bay Window
Please download and follow the following instructions:
The courier will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the manufacturer.
If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.
Northern Ireland
The courier will attempt to deliver your goods. If there is no answer on the first attempted delivery a card will be left. The courier will attempt to deliver the following day. If there is no answer on the second day the goods will be returned to the nearest depot, the sender will be contacted to arrange a suitable alternative delivery time.
If there is no answer at the delivery address the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.
Delivery Conditions
• It is the responsibility of the customer to inspect all goods at the time of delivery. • We must be notified within seven days from receipt of goods of any shortage or damage. • Any evidence of damage at point of delivery must be signed for as damaged on point of delivery. • We must be notifed of a refusal of delivery for any reason. • If after following the delivery procedures, as set out above, delivery or collection has not been possible and the order is returned to the manufacturer. The customer will be responsible for any re-delivery costs.
Frequently Asked Questions
Can you deliver outside of the UK? Yes, we currently deliver anywhere in Europe. Simply select the country required at checkout.
When will I receive my order? It depends which type of product you order. See our current manufacturing times this page is updated daily and is a good indication of how long it will take to receive your order.
Can I track my order? You can track your order by clicking the track my order option under the my account section of the website. We will also send you an e-mail when your order has been dispatched, delivery to your specified address will be approx 24 to 48 hours after that email.
Do I get notified of dispatch? Yes, We will also send you an e-mail when your order has been dispatched, delivery to your specified address will be approx 24 to 48 hours after that email.
Can you deliver to a different address? Yes, we can deliver wherever you want. Simply fill in the appropriate alternative delivery address at checkout.
No-one will be at home to take delivery, can my order be left in a safe place or with a neighbour? Yes, during checkout on the right of the page you can enter special instructions regarding your order. You can give us delivery instructions here, these will be passed onto the courier when your order is dispatched.
I missed the delivery, what now?
If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.
If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.
My goods are damaged or there are parts missing, what now? We must be notified within seven days from receipt of goods of any shortage or damage. We contact you to arrange for free replacement or repairs.
Returns Procedure
Goods cannot be returned without prior notification.
Returned goods must be suitably packed to prevent loss or damage in transit, and should also include the original documentation.
We cannot accept liability in delay or failure to action if relevant information is not provided.
Refunds
When we receive your returned goods, we will inspect it and notify you that we have received your returned goods.
If your return is approved, we will refund you via your original method of payment
You will be notified when the refund has been processed.
You should check with your bank/card issuer/paypal as per their standard processing times after the refund has been processed at our end. We have no control or responsibility for these processing times.
Warranty Information
All our products have a 3yr guarantee from the date of delivery based on the following criteria:
1. The product has not been altered/adjusted in any way 2. The product has not been affected through installation by any third party 3. The product order does not sit outside recommended specifications
Subject to the above, the warranty covers the following aspects:
1. The product arrives in line with the customer’s specific order 2. The product operates in accordance with defined functionality before and after installation 3. The components operate in line with technical specifications 4. All aspects of the product meet the relevant quality standards 5. The product properties do not change outside of normal reasonable limits post installation It is at our discretion to either repair or replace any defective material or components. Any remake or repair will be subject to stock conditions and alternatives may be used if and where necessary.
This warranty does not affect the consumers’ statutory rights under UK law.
