Delivery Information

UK Mainland

• Delivery is charged per order.
• Delivery is FREE where the number of blinds ordered is 3 or more
• Next day delivery is available at a charge of £15 (subject to availability)
• Normal delivery is made via 48 hour courier (usually TNT, DPD or Tuffnells)
• Deliveries outside of the UK/ ROI and Channel Islands will be charged carriage on a per order basis depending on weight and location.

Delivery Times:
See Current Manufacturing Time Scales

Delivery Procedures

UK Mainland, Isle of Man & Channel Islands

The courier will attempt to deliver your goods. If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the manufacturer.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

Northern Ireland

The courier will attempt to deliver your goods. If there is no answer on the first attempted delivery a card will be left. The courier will attempt to deliver the following day. If there is no answer on the second day the goods will be returned to the nearest depot, the sender will be contacted to arrange a suitable alternative delivery time.

If there is no answer at the delivery address the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

Delivery Conditions

• It is the responsibility of the customer to inspect all goods at the time of delivery.
• We must be notified within seven days from receipt of goods of any shortage or damage.
• Any evidence of damage at point of delivery must be signed for as damaged on point of delivery.
• We must be notifed of a refusal of delivery for any reason.
• If after following the delivery procedures, as set out above, delivery or collection has not been possible and the order is returned to the manufacturer. The customer will be responsible for any re-delivery costs.

Frequently Asked Questions

Can you deliver outside of the UK?
Yes, we currently deliver anywhere in Europe. Simply select the country required at checkout.

When will I receive my order?
It depends which type of product you order. See our current manufacturing times this page is updated daily and is a good indication of how long it will take to receive your order.

Can I track my order?
You can track your order by clicking the track my order option under the my account section of the website. We will also send you an e-mail when your order has been dispatched, delivery to your specified address will be approx 24 to 48 hours after that email.

Do I get notified of dispatch?
Yes, We will also send you an e-mail when your order has been dispatched, delivery to your specified address will be approx 24 to 48 hours after that email.

Can you deliver to a different address?
Yes, we can deliver wherever you want. Simply fill in the appropriate alternative delivery address at checkout.

No-one will be at home to take delivery, can my order be left in a safe place or with a neighbour?
Yes, during checkout on the right of the page you can enter special instructions regarding your order. You can give us delivery instructions here, these will be passed onto the courier when your order is dispatched.

I missed the delivery, what now?

If there is no answer on the first attempted delivery, a card will be left and you should contact the courier to arrange an alternative suitable delivery or collection. Delivery will usually be attempted three times with a card left each time, after this, goods will be returned to the factory.

If there is no answer at the delivery address, the courier may attempt to deliver to a neighbouring address or if you have left specific delivery instructions on the order (e.g: leaving the package in a safe location on your premises), these may be followed.

My goods are damaged or there are parts missing, what now?
We must be notified within seven days from receipt of goods of any shortage or damage. We contact you to arrange for free replacement or repairs.